Last updated: May 14, 2026
Tres Hermanos Núñez Restaurant – Ashland respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or place an online order through our ordering system.
1. Information We Collect
When you use our website or place an online order, we may collect the following information:
- Name
- Phone number
- Email address
- Billing information
- Pickup or delivery details
- Order details, including food items, modifiers, special instructions, and order history
- Payment-related information processed securely by our payment provider
- Device, browser, and website usage information
We collect this information only as needed to process orders, communicate with customers, improve our service, and operate our restaurant business.
2. How We Use Your Information
We may use your information to:
- Process and complete your online food orders
- Contact you about your order
- Confirm pickup or delivery details
- Process payments securely
- Provide customer service
- Maintain order records for business, tax, accounting, and operational purposes
- Improve our website, menu, services, and customer experience
- Send order confirmations, receipts, or service-related messages
We do not sell your personal information.
3. Payment Processing
Payments made through our website are processed securely by a third-party payment processor, such as Stripe or another approved payment provider.
We do not store your full credit card number on our website or restaurant systems. Payment information is handled by the payment processor according to their own security standards and privacy policies.
4. Sharing of Information
We may share limited information only when necessary to operate our services, including with:
- Payment processors
- Online ordering software providers
- Delivery or dispatch service providers, if delivery is available
- Website hosting and technology service providers
- Accounting, legal, or compliance professionals when required
- Government authorities if required by law
We only share information needed to complete the service or comply with legal obligations.
5. Delivery Information
If delivery is offered, your name, phone number, address, and order details may be shared with our delivery coordination provider, restaurant staff, or assigned driver for the purpose of completing the delivery.
6. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality, remember cart information, analyze website performance, and support the online ordering process.
You may disable cookies in your browser settings, but some parts of the website or checkout may not work properly without them.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, payment system, or electronic transmission is completely secure. By using our website, you understand that we cannot guarantee absolute security.
8. Order Records
We may retain order information for business operations, customer service, accounting, tax, reporting, fraud prevention, and legal compliance purposes.
9. Marketing Communications
We may use your contact information to send service-related messages, such as order confirmations or updates.
We will not send promotional marketing messages unless allowed by applicable law or unless you have provided consent where required.
10. Children’s Privacy
Our website and online ordering system are intended for general restaurant customers and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
11. Your Rights
You may contact us to request access, correction, or deletion of your personal information, subject to legal, tax, accounting, and business recordkeeping requirements.
12. Third-Party Links
Our website may contain links to third-party services, including payment processors, delivery platforms, social media pages, or map services.
We are not responsible for the privacy practices or content of third-party websites or services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
14. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us:
Tres Hermanos Núñez Restaurant – Ashland
Ashland, Kentucky
Email: orders@ashland.treshermanosnunez.com
Phone: (606) 324-0302